The Federal Bureau of Investigation (FBI) has issued an urgent warning to travelers about a surge in toll scams. Scammers are sending fraudulent text messages claiming recipients have unpaid tolls, aiming to steal personal and financial information.
How the Toll Scam Operates
These scams, known as “smishing” (SMS phishing), involve text messages that:
- Claim the recipient owes money for unpaid tolls.
- Threaten fines or license suspension if immediate payment isn’t made.
- Include links to fake websites mimicking official toll agencies.
For example, victims have reported receiving messages stating: “We’ve noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit [fraudulent website] to settle your balance.”
Recent Incidents Across the U.S.
Reports of these toll scams have emerged nationwide:
- New York: Drivers received fake E-ZPass text messages demanding payment for overdue tolls, exploiting confusion over new congestion pricing plans.
- Texas: The Texas Department of Transportation (TxDOT) warned consumers about texts from scammers posing as toll agencies, attempting to steal personal information.
- California: The FBI’s Internet Crime Complaint Center (IC3) received over 2,000 complaints regarding smishing texts impersonating road toll collection services.
Protecting Yourself from Toll Scams
To safeguard against these fraudulent schemes:
- Do Not Click Links: Avoid clicking on links in unsolicited text messages.
- Verify Through Official Channels: Contact your state’s tolling agency directly using known contact information to confirm any claims.
- Report Suspicious Messages: Use your phone’s “report junk” feature or forward the message to 7726 (SPAM).
The Federal Trade Commission (FTC) emphasizes that legitimate toll agencies do not request payment or personal information via text messages.
FAQ: Understanding Toll Payment Scams
Q: How can I identify a toll payment scam?
A: Be cautious of unsolicited text messages claiming unpaid tolls, especially those urging immediate payment and containing links. Verify any claims directly with official toll agencies.
Q: What should I do if I receive a suspicious toll payment text?
A: Do not click on any links or provide personal information. Report the message as spam and delete it from your device.
Q: Can these scams affect me even if I don’t use toll roads?
A: Yes, scammers often send messages randomly. Even individuals who haven’t used toll roads have reported receiving these fraudulent texts.
Q: Where can I report toll payment scams?
A: File a complaint with the FBI’s Internet Crime Complaint Center at ic3.gov and notify your state’s tolling agency.
Stay vigilant and protect your personal information by verifying any unsolicited communications through official channels.
If you’ve encountered a toll scam, share your experience in the comments below to help others stay informed.
