Guests Face Long Check-In Delays at Resorts World Las Vegas
Last weekend, guests at Resorts World Las Vegas, located on the Las Vegas Strip, experienced severe delays during check-in, with some reporting wait times of up to seven hours. The issue was caused by an unexpected system outage following a software upgrade to the resort’s booking and hotel technology platform. Although the update was meant to enhance the guest experience, it instead resulted in longer wait times and frustration among visitors.
Impact on Guests
The lengthy check-in process created major inconveniences for guests:
🔹 Long Wait Times
- Some guests had to stand in line for hours, while others waited for as long as seven hours before getting their room keys.
🔹 Chaotic Lobby Scenes
- The resort’s lobby turned into a scene of confusion, with a massive queue at the front desk.
- Hotel staff had to manually verify reservations and payments, leading to further delays.
🔹 Guest Frustration
- Many guests expressed disappointment, saying the long waits disrupted their plans and impacted their overall experience at the resort.
Resort’s Response
In response to the issue, Resorts World Las Vegas issued an official statement:
“Resorts World Las Vegas has recently upgraded our booking and hotel technology platform. Due to an unexpected outage related to this upgrade, we experienced longer-than-anticipated delays in our guest check-in process.”
To compensate affected guests, the resort has begun reaching out to them with vouchers and discount coupons.
Lessons from the Incident
This incident highlights the risks associated with technology upgrades in the hospitality industry:
🔹 Timing of Upgrades
- The software update was intended to be completed during off-peak hours, but the process extended into the busy weekend, worsening the situation.
🔹 Need for Contingency Planning
- The resort had to rely on manual check-ins, revealing a lack of a backup plan for managing unexpected technical failures.
Frequently Asked Questions (FAQ)
❓ What caused the check-in delays at Resorts World Las Vegas?
The delays resulted from an unexpected system outage following a software upgrade meant to improve the resort’s booking and hotel technology platform.
❓ How long did guests have to wait to check in?
Some guests reported waiting for up to seven hours before receiving their room keys.
❓ What is Resorts World Las Vegas doing to compensate affected guests?
The resort is contacting affected guests to offer vouchers and discount coupons as compensation for the inconvenience.
❓ How can hotels prevent similar issues in the future?
Hotels can prevent similar problems by:
- Scheduling system upgrades during off-peak periods
- Thoroughly testing new software before launching it
- Having a strong backup plan in case of technical failures
Share Your Experience!
Were you affected by the recent check-in delays at Resorts World Las Vegas? Share your experience in the comments! Your feedback can help improve future guest experiences.
